Shipping & Return Info
United Kingdom & Ireland Shipping Infomation
UK orders should arrive within 48 hours after they’re dispatched but can sometimes take up to 4 days. This is just an estimate and may vary depending on UK Bank Holidays.
Anticipate general items like cards & prints shipping within 7 working days after purchase.* Personalised orders require 35-40 working days to ship.* After dispatch, an email will notify you and the couriers will safely deliver your items.
*please consider that these are just estimates! Orders can occasionally take longer to fulfil due to demand.
Europe Shipping Information
All packages to Europe are sent via Royal Mail's Tracked service, with a delivery aim of 3–5 working days. This is just an estimate and may vary depending on UK Bank Holidays.
Please note that due to recent changes in international trade regulations, customers in the EU may be required to pay import duties and VAT upon arrival of your order from outside the EU, which is the responsibility of the customer. These charges are imposed by your local customs authority and are not included in the price of your order at checkout. It all depends on the value of your order, the delivery country and the type of goods being shipped. Typically, orders above a certain value will be subject to import duty, VAT or other handling fees as per your country’s customs regulations.
Please note that you, as the customer, are responsible for any and all import taxes, customs duties, or additional charges that may apply upon delivery.
I cannot be held responsible for any delays or costs caused by customs processing.
If you receive a dispatch notification from my store but do not receive your parcel within 7 days, please contact me so I can assist you.
USA, Australia, New Zealand & Canada Shipping Information
Orders to USA, Australia, New Zealand, and Canada are sent with Royal Mail’s International Tracked service. The delivery aim is around 5–7 working days, though it can vary slightly depending on your location. This is just an estimate and may vary depending on UK Bank Holidays.
Please note that you. as the customer, are responsible for any and all import taxes, customs duties, or extra charges that might apply when your order arrives—these aren’t included in the shipping cost as they vary.
I can’t be held responsible for any customs delays or fees.
If you get a dispatch email but your parcel hasn’t arrived within 10 days, feel free to get in touch and I’ll be happy to help.
Returns Policy
All items are custom-made and dispatched with care, so returns are only accepted with valid reasons. Refunds are issued within 14 days upon receipt of the return. Reach out for damaged, incorrect, delayed, or lost orders for resolution. Orders are non-cancellable once placed.
Please email info@ktrosedesigns.com if there is a problem with your order. If you want to return your item, please contact me before sending it back.
Customers are responsible for their own return cost.